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Why your privacy Matters to us?

This Privacy Policy sets out how and why Symbiotech Pty Ltd (ACN 618 012 909) and its related bodies corporate (“Symbiotech”, “we” or “us”) collects, stores, uses and discloses your personal information and how you may access personal information about you and seek correction of such information.

We collect a variety of information from visitors to our website, some of which can be confidential. This document explains the types of information we collect, how we collect it and what we do with that information (among other things).

By visiting our website, using any of our services or otherwise providing us with your personal information (or authorising it to be provided to us by someone else), you agree to your personal information being handled as set out in this Privacy Policy.

Symbiotech may update this Privacy Policy from time to time so please review it periodically for changes on our website at www.symbiotech.com.au

Your continued use of our services, requesting our assistance or the provision of further personal information to us (directly or via an authorised person) after this Privacy Policy has been revised, constitutes your acceptance of the revised Privacy Policy.

Website Visitors

Like most website operators, Symbiotech collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Symbiotech’s purpose in collecting non-personally identifying information is to better understand how Symbiotech’s visitors use its website. The information collected will also help us trouble-shoot problems, analyse our resources and improve our services. There is nothing in that kind of information that could enable anyone to identify who you are.

Symbiotech also collects potentially personal information like Internet Protocol (IP) addresses for logged in users. Symbiotech only discloses logged in user IP addresses under the same circumstances that it uses and discloses personal information as described below.

In certain circumstances we may be required or permitted by law, court or tribunal order to collect certain personal information about you

When do we collect personal information?

Visitors to Symbiotech’s website choose to interact with Symbiotech in ways that require Symbiotech to gather personal information. The amount and type of information that Symbiotech gathers depends on the nature of the interaction. We collect personal information in a number of ways, including:

  • when you visit and interact with our website and related software (including any mobile applications)
  • when visitors sign up for a client account, submit our “Get in touch” form or sign up for our newsletter;
  • when you engage in transactions with Symbiotech
  • when you submit your application to join as an Expert
  • through cookies and other technologies that allow us to give you a better experience on our website; and
  • when you contact us independently of the website, such as by email, phone or in person.

In each case, Symbiotech collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Symbiotech. Symbiotech does not disclose personal information other than as described below. And visitors can always refuse to supply personal information, with the caveat that it may prevent them from engaging in certain website-related activities and we may not be able to provide our services or assistance to you or on your behalf.

By providing personal information to us when you create or update an account or profile with us, you are expressly and voluntarily accepting the terms and conditions of this Privacy Policy and agreeing to our processing of your personal information in ways set out by this Privacy Policy.

Where relevant you consent to Symbiotech posting and using any photographs, content and/or personal information you might upload on our website or have otherwise provided consent to publish on our website, blog, in our marketing collateral or social media channels, which we may use in order to provide our services, the marketing of our services or for the purpose of our functions and/or activities.

You must not provide us with the personal information about another person unless you have first obtained that person’s prior consent to do so and you have told them their personal information will be handed in accordance with this Privacy Policy (including where they find it).

How do we use your personal information?

We collect your personal information in order that you may receive the benefit of our website and services.

Subject to this Privacy Policy, we may use your personal information to:

  • If you are an Expert, we may disclose your personal information including contact details to a Client, but only when such disclosure is in relation to further progressing the application for the Expert to provide the Consultation to the Client, or otherwise where you have given us permission to make the disclosure to the Client in accordance with this Privacy Policy
  • If you are a Client, we may disclose your personal information including contact details to an Expert, but only when such disclosure is in relation to further progressing the application for the Expert to perform the Consultation for the Client, or otherwise where you have given us permission to make the disclosure to the Expert in accordance with this Privacy Policy
  • establish, maintain and administer your account
  • send you service or promotional communications, including surveys and information about security updates
  • create or distribute marketing material that is relevant to you
  • conduct verifications of profiles, checking credentials, monitoring and reporting as permitted in the terms and conditions you have agreed with us or under any applicable laws
  • quality assurance and training purposes
  • promote and market Symbiotech, our services , our websites (including any social media pages maintained or operated by us such as LinkedIn, Twitter, Facebook etc) and/or the Experts and Clients registered with Symbiotech
  • any other uses identified at the time of collecting your personal information.

 

Your personal information will also be used by us to enable more direct connectivity between Experts and Clients, and between Experts and members of the public, for the purposes of the services. In particular:

  • As an Expert, the visibility of certain personal information included in your professional profile to Clients will depend on the extent to which you have opted in to share your personal information via your account settings.
  • As part of the services, Symbiotech offers a profile feature that allows portions of an Expert’s profile to be published to the Internet. These portions of your public profile will be indexed and displayed through public search engines such as Google when someone searches for your name, and allow them to click through to your Symbiotech profile. You may opt out of this feature entirely in your account settings. However, you should be aware that thirdparty search engines may not automatically update their caches, which may contain old public profile information.

You consent to us using and disclosing your personal information in any manner that could reasonably be contemplated by this Privacy Policy and our Terms and Conditions.

When we might disclose personal information?

Symbiotech may disclose your personal information to other entities or individuals to facilitate the purpose for which information was collected. Such entities and individuals include:

  • Our Clients or Experts, as the case may be
  • third party service providers for the purpose of enabling them to provide a service such as (but not limited to) payroll, superannuation administration, IT service providers, data storage, web-hosting and server providers, debt collectors
  • any third party partners or entities with whom Symbiotech has a commercial relationship
  • any related entity of Symbiotech
  • any applicable or relevant regulator or third party for the purpose of legislative or contractual compliance and/or reporting or when Symbiotech believes in good faith that disclosure is reasonably necessary to protect the property or rights of Symbiotech, third parties or the public at large; or
  • other entities if you have given your express consent. Those entities and individuals will be permitted to obtain only the personal information necessary to deliver the service. Symbiotech takes reasonable steps to ensure that these organisations and individuals are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

From time to time, these parties may reside outside Australia. Our contracts with these parties generally include an obligation for them to comply with Australian privacy law and this Privacy Policy. However you acknowledge that, by agreeing to the disclosure of your personal information to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the recipient’s compliance with the Australian privacy law in relation to your personal information and we will not be liable to you for any breach of the Australian privacy law by these overseas recipients. On this basis, you consent to such disclosure.

 

If you conduct any transaction that requires a payment by you, some of your details may be provided to a third party payment processor to allow the transaction to be completed.

 

Certain information will be disclosed to Customers to allow them to determine which Experts might be suitable. Contact details will only be shared between Customers and Experts insofar as is necessary or appropriate to facilitate the Services that Symbiotech provides to Experts and customers.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Symbiotech uses cookies to help Symbiotech identify and track visitors, their usage of Symbiotech website, and their website access preferences. Symbiotech visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Symbiotech’s websites, with the drawback that certain features of Symbiotech’s websites may not function properly without the aid of cookies.

Business transfers

If Symbiotech, or substantially all of its assets, were acquired, or in the unlikely event that Symbiotech goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Symbiotech may continue to use your personal information as set forth in this policy.

Does symbiotech use personal information for direct marketing?

From time to time we may use the personal information we collect from you to identify particular Symbiotech services that we believe may be of interest to you. We may then contact you to let you know about these services, new features and how they may benefit you, solicit your feedback, or just keep you up to date with what’s going on with Symbiotech and our products.

Direct Marketing from Symbiotech generally takes the form of an Electronic marketing email.

Electronic marketing – Where we use your personal information to send you marketing information by email, SMS, MMS or other electronic means we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or signing in paper form where we seek your permission to send you electronic or other marketing information. Consent may be implied from our existing business relationship or where you have a reasonable expectation of receiving an electronic marketing communication.

Every directly addressed marketing contact sent or made by Symbiotech will include a means by which customers may unsubscribe (or opt out) of receiving further marketing information. Additionally, you may instruct us at any time to remove any previous consent you provided to receive marketing communications from us. Requests should be directed to us via the channels provided under ‘Contact us’ below.

Links to third party websites

Our website may contain links to the websites of other entities. If you click on such links, you will be transferred to the website of these entities. Symbiotech has no control over, and is not responsible for, the privacy practices of these entities. You should read the privacy policy of these entities to find out how they handle your personal information when you visit their websites.

Personal information about employees or job applicants

Symbiotech may also collect personal information from you if you apply for a job with and/or become employed by us. In these circumstances:

Accessing your personal information held by symbiotech

You may review, edit, correct or delete any personal information you submit to us at any time. You just need to log into your account to do this.

You may access personal information we otherwise hold about you. Access to your personal information may be denied on certain grounds including, for example: it is unlawful; it may have an unreasonable impact upon the privacy of other individuals; or your request is frivolous or vexatious. If we deny you access we will provide our reason for doing so at the time of your request.

If you wish to access the personal information we hold about you or request correction of it, you should contact the Privacy Officer on the details below who will respond to your request within a reasonable period after the request is made.

While we do not charge you for a request for accessing your personal information you should be aware that we may charge a reasonable fee (which will be notified to you once you make a request) for time and cost in the following circumstances:

How can you correct and update your information?

We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information by maintaining and updating your profile.

Please contact us using the contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information.

we hold about you is not accurate, complete or up-to-date so that we can update your file accordingly.

Dealing with us anonymously or by pseudonym

In order for us to successfully do business with you it will not, in most circumstances, be practical for us to deal with you without you providing relevant personal information to us. However, where it is lawful and practicable to do so, you may deal with us anonymously or by using a pseudonym.

Storage and security

Symbiotech takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of personal information.

Although we aim to create a safe, secure environment by trying to limit access to the website to legitimate users, we cannot guarantee that unauthorised parties will not gain access. We will not have any liability arising from any unauthorised access to your personal information.

Privacy Complaints

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact us on compliance@Symbiotech.com.au.

All such enquiries or complaints will be taken seriously and will be handled as soon as reasonably practicable.

Contact Us

Please contact us at our offices via the contact details provided below if you want to:

  • obtain further information about the way we manage your personal information
  • access your personal information held by us
  • raise a concern or make a complaint regarding how we collect or handle your personal information
  • correct or update your personal information held by us; or
  • unsubscribe from any Symbiotech mailing list or have any questions or complaints regarding unsolicited electronic communications that you may have received or are concerned about.

Please contact us immediately if you become aware of any unauthorised use of your account by anyone else or any other breach of security.

 

Contact Details:

Attention: Privacy Officer,
level 2/696 Bourke St,
Melbourne VIC
3000 Australia

E-mail: compliance@symbiotech.com.au

Privacy Policy Changes

Although most changes are likely to be minor, Symbiotech may change its Privacy Policy from time to time, and in Symbiotech’s sole discretion. Symbiotech encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Need more information on privacy?

For more general information regarding privacy in Australia, visit the website of the Office of the Australian Information Commissioner (www.oaic.gov.au).